Privacy Policy

Last updated: December 14, 2025

Introduction

Srid Pty Ltd (“Srid”, “we”, “us”, “our”) is committed to protecting your privacy and safeguarding personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you interact with our website, communications, and services. This Policy is designed to align with key privacy frameworks, including the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and where applicable, the EU General Data Protection Regulation (GDPR) and other local privacy laws.

1. Scope

This Privacy Policy applies to:

• •Visitors to our website and pages (including enquiry and demo request forms).
• •People who contact us via email, web forms, or live chat.
• •Prospective customers and business contacts.
• •Customers and users where we process personal information as part of delivering our services (including software products, SaaS services, or on-premise deployments).

This Policy does not cover third-party websites or services you may access via links from our website.

2. Personal information we collect

We may collect personal information depending on how you interact with us.

a) Information you provide to us

• •Name, email address, phone number.
• •Company name, job title, industry.
• •Information you include in messages, enquiries, or support requests.
• •Meeting/demo scheduling information (where used).

b) Information we collect automatically (website usage)

• •IP address and approximate location (inferred from IP).
• •Device and browser details (type, OS, identifiers).
• •Pages viewed, time spent, clicks, referring URL.
• •Cookie identifiers and similar tracking data.

c) Business contact information from third parties

We may receive business contact details from sources such as professional networks (e.g., LinkedIn) or marketing/referral partners, and we handle that information in line with this Policy and applicable law.

3. How we use personal information

We use personal information to:

• •Respond to enquiries, requests, and demo/consultation bookings.
• •Provide, operate, and improve our services and website.
• •Communicate with you about updates, events, and relevant offerings (where permitted).
• •Maintain internal records of business interactions.
• •Conduct analytics to understand usage and improve performance.
• •Protect our website and services (security monitoring, fraud prevention).
• •Meet legal and regulatory obligations.

We will use personal information only for the purpose it was collected (or closely related purposes you would reasonably expect), unless we have a lawful basis to do otherwise.

4. Roles: when we are a controller vs processor

Depending on context, Srid may act as:

a) Data controller (common website interactions)

When you submit an enquiry, request a demo, or contact us, we determine how that information is used to respond and manage the relationship.

b) Data processor / service provider (customer-managed data)

Where we provide services to business customers and process personal information on their instructions (for example, within a hosted platform or during agreed support activities), the customer is typically the controller and Srid acts as the processor/service provider. In those cases, we:

• •Process information only under documented customer instructions.
• •Use it only to deliver and support the agreed services.
• •Do not sell that information or use it for unrelated marketing.

For on-premise deployments (installed in a customer’s environment), customers generally control and secure their own data, and Srid typically does not have access except where explicitly agreed for support.

5. Disclosure of personal information

We may disclose personal information to:

• •Our staff and contractors (including remote team members) who need access to perform their duties, under confidentiality obligations.
• •Technology and service providers that help us operate (e.g., website hosting, analytics, CRM, live chat, scheduling tools).
• •Professional advisors (legal, accounting, audit) where necessary.
• •Regulators, law enforcement, or courts where required by law.

We do not sell personal information.

6. Third-party tools (live chat, CRM, scheduling, analytics)

Our website may use third-party providers to enable:

• •Live chat and visitor engagement.
• •Customer relationship management (CRM).
• •Booking/scheduling tools.
• •Website analytics and performance monitoring.

These providers may process information on our behalf. We take reasonable steps to work with reputable providers and apply appropriate contractual and security protections.

7. Cookies and tracking technologies

We use cookies and similar technologies to:

• •Keep the website working properly (essential cookies).
• •Understand how visitors use our site (analytics cookies).
• •Support marketing/measurement (where enabled and permitted by law).

You can manage cookie settings through your browser and, where available, our cookie consent tools. Blocking some cookies may affect site functionality.

8. International data transfers

Because we may use global service providers and remote personnel, personal information may be processed or stored outside Australia. Where required, we use appropriate safeguards for cross-border transfers (such as contractual protections and security controls) to help ensure information remains protected.

9. Data security

We apply reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Measures may include access controls, encryption in transit (HTTPS/TLS), secure hosting practices, and logging/monitoring. No method of transmission or storage is completely secure. You should also take steps to protect your information (e.g., secure devices and credentials).

10. Data retention

We keep personal information only as long as needed for the purposes described in this Policy, unless a longer retention period is required or permitted by law. We may retain minimal information to record opt-out requests and maintain suppression lists. Backups may retain information for limited periods until rotated and securely overwritten or deleted.

11. Your rights and choices

Depending on your location and applicable law, you may have rights to:

• •Access personal information we hold about you.
• •Request correction of inaccurate or incomplete information.
• •Request deletion (in certain circumstances).
• •Object to or restrict certain processing.
• •Opt out of marketing communications at any time.

To make a request, contact us using the details below. We may need to verify your identity before responding. Marketing opt-out: You can opt out by using the unsubscribe link (if provided) or emailing us.

12. Changes to this Privacy Policy

We may update this Policy from time to time. Updates will be posted on this page and the “Last updated” date will be revised. Continued use of our website and services indicates acceptance of the updated Policy.

Contact us

For privacy questions, requests, or complaints, contact:

Email: contact@srid.com.au

Postal address: Srid Pty Ltd, Melbourne, Victoria, Australia